TESSE WATCHES strives to produce the highest quality products with only the world’s best materials to meet only the highest expectations. TESSE meticulously and individually designs and hand assembles every product leaving TESSE's doors. Ultimately, TESSE stands behind its Swiss-made products, and customer satisfaction is the first priority.

WARRANTY

All TESSE watches carry a 2-year international warranty from the date of purchase indicated on the warranty card.  This includes the movement, case, dial, hands, crown, and bracelet/strap. The warranty excludes any issues that occur due to mishandling and/or damaging the watch.  Normal wear-and-tear on the bracelet/strap is also excluded. Furthermore, any work carried out by a non-authorized third party will void the warranty.

The TESSE warranty is only valid if the owner has the completed warranty card in their possession along with the matching serial number on the watch.

The TESSE warranty can be transferred once to a secondary owner of the watch. The original owner must contact us at info@tesse-watches.com so the information can be recorded. The secondary owner will receive the remaining balance of the original 2-year warranty.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or replacements for the following:

1. Repairs necessitated by use other than normal and/or reasonable use.
2. Blemishes caused by normal wear and tear.
3. Damage resulting from negligence, misuse, abuse, accidents, or alterations.
4. Any damages that may arise after any unauthorized work is attempted.
5. Conditions, malfunctions, or damage not resulting from defects in material or workmanship.

If you are experiencing issues with your watch, please contact info@tesse-watches.com

RETURNS

Due to the prominent quality of TESSE's products and customer expectations, TESSE accepts Returns/Exchanges for products only in UNUSED, UNDAMAGED and UNALTERED condition within 30 days of the customer’s receipt of goods. Any protective plastic must still be in place. If you are not satisfied with your purchase, please contact TESSE within 30 days of the original purchase for instructions to return. All refunds will be processed using the original payment method.

You may also request an exchange for a similar or different product.

The customer is responsible for shipping per selected method.

Please note: personalized (engraved) watches cannot be returned since they have no resale value

Return items in the condition you received them in. All items need to be complete and with a completed returns form.

Full refunds (including original shipping fees) will be processed for items that are returned to TESSE due to factory defects ONLY.

HOW TO RETURN AN ITEM

Please email info@tesse-watches.com before returning any orders. Product returns are the responsibility of the customer, including custom fees and taxes. Returned goods must be packaged carefully to avoid damage during transit. If it is damaged upon arrival, TESSE cannot accept the return.

To request a refund or exchange, please email info@tesse-watches.com within 7 days of your purchase, instructions and return address will be provided by email.

You are responsible for returning the watch to us using appropriate shipping method and at your expense. Tessé Watches is not responsible for lost or damaged products during that might occur during the return shipping.

Include in your package a signed letter with your full name and order number stating the reason for your return and the original receipt.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, an email). You may use a withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Effects of Withdrawal (Refunds)

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery (where applicable), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the goods back or you have provided proof of return shipment, whichever is earlier.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

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Returns of Goods

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal.

The deadline is met if you send back the goods before the 14-day period has expired.

Unless the item is faulty or incorrect, you are responsible for the direct cost of returning the goods.

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Condition of Returns

Items must be returned in their original condition, unworn or unused, and where reasonably possible, in original packaging.

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Exclusions (if applicable)

The right of withdrawal does not apply to:

• Custom-made or personalised products
• Sealed goods which are not suitable for return once unsealed for health or hygiene reasons
• Digital content once performance has begun with prior consent